DRAFT. Not legal advice. This text is pending review by a lawyer; text in [brackets] marks open decisions.

Refund Policy

3.1 The promise

If you do not accept the delivered result, we refund the full amount you paid for that order. [Lawyer: check that "full" is what we mean, including payment fees and taxes.]

3.2 What "not accept" means [DECISION NEEDED]

[PROPOSAL: You tell us in writing, within [7] calendar days of delivery, that you do not accept the result. You do not need to prove a defect. You must not have used the delivered images in a live listing before asking [or: using them ends your right to a refund]. After [X] days without notice, the result is treated as accepted.] Why this needs a firm answer: without a window and a "no live use" rule, a client can publish the images and later claim a refund.

3.3 Free revisions before refund [DECISION NEEDED]

[PROPOSAL A: up to [1–2] revision rounds are offered first; you may still decline the result afterwards and get the refund. PROPOSAL B: no revisions required before refund.] The choice affects our cost per order and margin, so it should be checked against unit economics.

3.4 How to ask and how we pay

• Email [REFUND EMAIL] with your order reference and a short reason (the reason helps us improve; it is not required for approval).
• We confirm within [2] business days and refund within [10] business days to the original payment method. [Payment provider may add its own processing time.]
• Currency: USD. Exchange-rate and provider fees: [who bears: decision].

3.5 Files after a refund [DECISION NEEDED]

[PROPOSAL: After a refund you must stop using the delivered images and A+ content. We delete our copies of your files per the Privacy Policy. We keep the right to delete the delivered files from our systems.] [Case programme: if you gave permission to show your before/after, it ends with the refund and we remove the material within [X] days.]

3.6 Agency pilot [DECISION NEEDED]

"Do not pay for a set that does not pass your check" is different from a refund. [PROPOSAL: the pilot is [DESCRIBE: invoiced after acceptance / paid up front with credit]. A set "fails your check" if [CRITERIA the agency writes in advance, e.g. specific rule list]. You tell us within [X] days with the failed criteria; we fix once, and if it still fails you do not pay / get a refund for that set.]

3.7 When refunds do not apply

• Content we cannot lawfully produce or you did not have the rights to.
• Requests made after [X] days, or after the images went live (if the rule above is adopted).
• Disagreement with Amazon's decisions or lack of sales results: we do not promise those (Terms 2.4). [Lawyer: check that this exclusion does not contradict the "don't accept the result" promise on the page, so the page text and this policy cannot be read as conflicting.]

3.8 Consumer rights

If you are a consumer, mandatory statutory rights are not affected by this policy. [See assumption 2.]